Privacy Policy — Your Data at Hi Baji

1 Introduction

This Privacy Policy describes how hi baji collects, uses, stores, and protects the personal information of players who register and use the hi baji platform at hi-baji.vip and through the hi baji mobile application. Hi baji is committed to handling your personal data responsibly and transparently.

By registering an account on hi baji, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described in this policy. If you do not agree with any part of this Privacy Policy, you should not register an account or use the hi baji platform.

This policy applies to all personal data collected through the hi baji website, mobile application, customer support channels, and any other interaction you have with the hi baji platform. It does not apply to third-party websites or services that may be linked from the platform.

2 Data We Collect

Hi baji collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically when you interact with the hi baji website or app.

Information you provide directly includes:

• Full name and date of birth
• Mobile phone number used for registration and payments
• Account credentials (username and encrypted password)
• Payment information including bKash and Nagad account numbers
• Identity verification documents when requested (such as a national ID card)
• Communications you send to hi baji support

Information collected automatically when you use the hi baji platform includes:

• Device type, operating system, and browser information
• IP address and approximate location data
• Pages visited, games played, and time spent on the platform
• Deposit and withdrawal transaction records
• Betting history and game activity logs
• Session duration and login timestamps

3 How We Use Your Data

Hi baji uses the personal data we collect for the following purposes:

Hi baji does not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or as required by applicable law.

4 Legal Basis for Processing

Hi baji processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the hi baji service, including account management, payment processing, and game access.
• Legal obligation: Hi baji is required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests: Hi baji processes certain data — such as usage analytics and fraud detection signals — based on our legitimate interest in operating a secure and fair platform.
• Consent: Where hi baji relies on your consent — for example, to send promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

Hi baji does not sell or rent your personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: Hi baji shares necessary transaction data with bKash and Nagad to process deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification providers: When hi baji carries out KYC checks, your identity documents may be shared with a third-party verification service. These providers process data solely for verification purposes.
• Game software providers: Some game activity data is shared with the providers of the games available on hi baji to ensure fair play and resolve disputes.
• Law enforcement and regulators: Hi baji will disclose personal data to law enforcement authorities or regulators when required to do so by applicable law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of hi baji's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6 Data Retention

Hi baji retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data retention policies. The specific retention periods are as follows:

• Account registration data is retained for the duration of your account and for five years after account closure
• Transaction records are retained for seven years to comply with financial record-keeping requirements
• Identity verification documents are retained for five years after the verification was completed
• Customer support communications are retained for three years
• Usage and analytics data is retained in anonymised form for up to two years

After the applicable retention period, hi baji will securely delete or anonymise your personal data. If you request deletion of your account before the end of the retention period, hi baji will delete all data that is not required to be retained by law and will anonymise the remainder.

7 Security Measures

Hi baji implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and hi baji servers
• Encryption at rest for all stored personal data
• Access controls that restrict employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of the hi baji platform
• Two-factor authentication options for player accounts
• Automated monitoring systems that detect and alert on suspicious account activity

While hi baji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, hi baji will notify you as required by applicable law and take immediate steps to contain and remediate the breach.

8 Cookies and Tracking

Hi baji uses cookies and similar tracking technologies on the website and in the mobile application. Cookies are small text files stored on your device that help hi baji recognise you, remember your preferences, and understand how you use the platform.

Hi baji uses the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that help prevent fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on hi baji.
• Analytics cookies: Help hi baji understand how players use the platform so we can improve performance and user experience. Data collected by analytics cookies is aggregated and anonymised.
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You can opt out of marketing cookies at any time through your browser settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the hi baji platform.

9 Your Privacy Rights

Hi baji respects your rights over your personal data. As a hi baji player, you have the following rights:

To exercise any of these rights, contact hi baji support at [email protected]. Hi baji will respond to all valid requests within 30 days. In some cases, hi baji may need to verify your identity before processing a request.

10 Children's Privacy

Hi baji is strictly an 18+ platform. Hi baji does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the hi baji platform in any way.

If hi baji becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed and all associated data will be deleted. If you believe a minor has registered on hi baji, please contact support immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

Hi baji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how hi baji processes your personal data, we will notify registered players via the mobile number or contact details held on their account. Your continued use of the hi baji platform after any update to this policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how hi baji protects your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hi baji handles your personal data, please get in touch with the hi baji privacy team:

• Email: [email protected]
• Live chat: Available 24/7 in the hi baji app and on the website

For questions about your account, payments, or general platform support, visit the FAQ page or the About Us page. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page.

Hi baji aims to resolve all privacy-related queries promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.